Terms of Service & Delivery SLA
Governing Web Architecture, Milestone Deliveries & Client Ownership • SIWARU Technologies
1. Bespoke Milestone Delivery Model
SIWARU Technologies provides bespoke, production-ready web development. Rather than rigid generic pricing, every engagement follows transparent milestone quotation agreed upon during project discovery:
- Milestone 1 (Discovery & Architecture): Wireframing, typography, color scheme, and staging preview confirmation.
- Milestone 2 (Functional Build & Integration): WhatsApp API, booking workflows, CMS setup, and responsive UI.
- Milestone 3 (Testing & Deployment): Core Web Vitals optimization, SSL certification, domain pointing, and final code handover.
2. 100% Client Code & Asset Ownership
We believe in total client freedom. Once project deliverables are approved and final accounts settled:
3. 30-Day Post-Launch Warranty SLA
Every deployed website includes an unconditional 30-day post-launch warranty period covering:
- Bug fixes, responsive layout discrepancies across modern browsers and mobile devices.
- DNS pointing, domain mapping, and SSL certificate renewals support.
- WhatsApp trigger and contact form delivery testing.
4. Client Cooperation & Asset Submission
To guarantee rapid turnaround (including our signature 48-hour turn-key sprints), clients agree to provide necessary business collateral (menus, high-resolution logos, product catalogs, or credentials) in a timely manner.
5. Contact & Support
Need custom contract agreements, signed NDAs, or enterprise SLA terms? Reach our project management desk: