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Client Agreement & Terms
Terms of Service & Delivery SLA
Governing Web Architecture, Milestone Deliveries & Client Ownership • SIWARU Technologies
1. Transparent Milestone Delivery Model
SIWARU provides curated website concepts and bespoke web engineering. Every project operates under a transparent, itemized quotation agreed upon during initial discovery:
- Milestone 1 (Discovery & Setup): Requirement review, asset ingestion, typography/color palette confirmation, and staging environment initialization.
- Milestone 2 (Customization & Integration): Responsive layout engineering, WhatsApp connect, forms, catalogs, and feature integration.
- Milestone 3 (Staging Review & Launch): Private staging walkthrough, speed/SEO optimization, domain DNS pointing, and full code handover.
2. Delivery Timelines & Commencement Rules
To ensure clear expectations across all engagements, delivery timelines are categorized by project complexity:
- Standard Curated Projects: Customizing a curated website concept is delivered within 3 to 5 business days.
- Complex Custom Projects: Bespoke architectures, custom e-commerce, complex booking workflows, or custom APIs are delivered within 7 to 10+ business days as defined in the project scope.
- Timeline Commencement: The delivery countdown begins only after all mandatory client collateral (logos, high-res photos, text content/menus, and domain access) and the initial milestone payment have been received.
3. 100% Client Code & Asset Ownership
We believe in total client freedom. Once project deliverables are approved and final accounts settled:
Full GitHub / Git RepositoryFull repository administrative transfer to your organization account upon launch.
Zero Vendor Lock-inNo forced recurring hosting fees. Host on Vercel, AWS, Cloudflare, or your private servers.
4. Domain, Hosting & Third-Party Clarifications
We provide complete transparency regarding infrastructure responsibilities:
- Domain Names: Clients retain legal ownership of their domains. We provide DNS pointing assistance. Annual domain registration/renewal fees are paid directly to your chosen registrar.
- Hosting Infrastructure: Websites are deployed onto modern edge clouds. Clients can use our managed deployment or link their own cloud accounts.
- Scope Revisions: Complimentary revisions are included during staging review. Additional functional additions or out-of-scope requests are itemized and quoted transparently before work starts.
5. 30-Day Post-Launch Warranty SLA
Every deployed website includes an unconditional 30-day post-launch warranty period covering:
- Bug fixes and responsive layout discrepancies across modern mobile, tablet, and desktop browsers.
- DNS pointing, domain mapping, and SSL certificate verification support.
- WhatsApp trigger and contact form delivery testing.
6. Contact & Support
Need custom contract agreements, signed NDAs, or enterprise SLA terms? Reach our project management desk: